Features
December 2007 / January 2008 Issue

Consumer Speak
Expats: compare and choose

The VGs
Anthea van Gindertael is an English-language teacher who runs her own language school. Her husband Marc, is an IT engineer. They have lived as expats near Geneva, Switzerland, for the last 15 years. Daughter Alix, a beautician, lives at home.

Anthea and Marc do the family shop together each weekend.

Anthea: We always buy white toilet rolls, no colours, no scents – and the cheapest, the supermarket brand, Champion No 1. I think it is naff to have coloured loo rolls and they presumably have colourants in them too. White probably has bleach in it which could be a problem but we buy it anyway. We don’t buy white for environmental reasons really; I am very bad on that score. It just doesn’t seem necessary. I always buy Kleenex pocket tissues with balsam; they are soft and have a nice smell.

Marc: I always choose white first of all and I might look at the price a bit but I wouldn’t spend a lot of time thinking about it. Bon à Savoir (a Swiss consumer advice magazine) has a study on pocket tissues this month – softness, wetness, toughness – and I think Tempo came out best. I use cotton handkerchiefs anyway and don’t know much about brands. I’ve heard of Kleenex and Tempo but I wouldn’t necessarily buy them over supermarket brands.

Anthea: We don’t use a lot of kitchen towel; I think it is quite wasteful and I prefer to use a cloth where possible. Occasionally we use them as napkins and for cleaning windows. We used to use wet ones for the kids when they were small but we don’t buy them now. Again, they are wasteful. I do buy small square boxes of tissues with flowers on for the office though because they look nice.

Alix has another point of view. At work, at a luxury spa beauty parlour near Geneva, Alix uses plain white tissues for patting dry her clients’ faces. Her boss chooses these and buys Lotus brand. But for herself? I love soft tissues - and flowers and things like the Andrex puppy are great. Charmin paper has a bear on it, and if you buy it in England you can get the bear free. There has to be good advertising for it – I love the dancing bear.

You can get sudoku loo paper now too – I’d buy that for a friend as a present. I like pocket tissues that are really small – to fit properly in your pocket . Not the taller ones. Here in Switzerland I always buy Kleenex and always with animals or flowers on it. Papa always buys those packets of tissues that are really cheap. But they hurt! I like soft ones.

The Butts
Paul and Irene Butt until recently owned a pub/restaurant/hotel in Devon, England. Today they share their time between England and their holiday home in France. Paul, an engineer, Irene, a teacher, have spent a large part of their working lives in South Africa.

Irene: Lime green.

Paul: Lime green – and I thought they would brighten up our nondescript bathroom. You don’t normally see them and I thought they would look nice.

Irene: They’re quite expensive, but he was being radical. Generally we only buy white – toilet rolls, tissues, kitchen paper. The red ones are excellent quality though; we wouldn’t have bought them otherwise.

Paul: I’ve no idea who made it but it’s the best quality toilet roll we’ve ever bought in France.

Irene: Usually we would only ever buy white. We don’t buy the cheapest because it obviously wouldn’t be as good quality. We only buy brands – we usually buy Lotus, I think, in France. In England we buy Andrex toilet rolls, white, and aloe vera; you can’t beat aloe vera and Andrex is definitely the best.

The rolls are bigger and the squares too, in England. For the pub, too, we used to buy Andrex. For nose tissues we buy Kleenex and if I have a cold I buy aloe vera Kleenex . You can’t find these in France. In fact there’s nothing as good as in England and you get much more choice there.

Paul: When you have a cold you need man-sized tissues. Kleenex. In France you can’t find anything like that; you have to use kitchen towel.

Irene: In kitchen towel I buy Bounty because of the ad. It’s the only ad that I’ve ever been taken in by. It was an ad showing a comparison, showing it as more absorbent and better quality. I was in the supermarket one day with my son and I remembered the ad and said I was going to buy it, and I have ever since. It wasn’t even a funny advert!.

Paul: Yes I’d buy them again. Maybe black next time, but not lime green. But only because the quality is there too. I wouldn’t have bought them in the first place otherwise.

Irene: With paper napkins we definitely do colours and they have to co-ordinate. Not flowers, just plain colours or stripes. I love the lineneffect ones, Delsey I think. I can’t find them very often but I would buy them all the time if I could. We even used to buy them for the pub. They are printed on both sides, not like the paper ones that you find in France that are plain on the underside. I don’t like that; I always feel cheated. TW